Before your stay

Everything you need to know about staying at OVYO

From parking and room types to breakfast, check-in and getting around Toulouse, here are the answers to the questions our guests ask most often before arriving at OVYO.

  • Is OVYO quiet even though it is in Toulouse city centre?
    Yes. Quality sleep is central to the OVYO experience. Our rooms feature acoustic windows with sound reduction of up to 41 dB(A), as well as acoustic curtains and sound-absorbing headboards designed to reduce outside noise and create a calmer sleeping environment.
  • Is OVYO well located for exploring Toulouse on foot?
    Yes. OVYO is located in central Toulouse, within easy walking distance of Esquirol, Carmes, Pont-Neuf, the Garonne riverfront and Place du Capitole. Many of the city's main historic sights, restaurants and shopping streets can be reached on foot from the hotel.
  • Where can I park when staying at OVYO?
    OVYO has a partnership with Indigo Carmes public car park, approximately 5 minutes' walk from the hotel. OVYO guests benefit from a fixed partner rate of €20 for 24 hours. The maximum vehicle height is 1.85 metres.
  • Can I unload my luggage at the hotel before parking?
    Yes. If you are travelling with several bags, you may make a brief stop outside OVYO to unload your luggage and check in before driving to Indigo Carmes. If you are travelling light, you can park directly and walk to the hotel in around 5 minutes.
  • Is the reception open 24 hours a day?
    Yes. OVYO reception is staffed 24 hours a day, 7 days a week. A member of our team is always available to welcome you, answer questions and assist with requests during your stay.
  • Can I leave my luggage before check-in or after check-out?
    Yes. Complimentary luggage storage is available before check-in and after check-out, so you can continue exploring Toulouse without carrying your bags.
  • What is the difference between the Superior, Premium and Family Rooms?
    The Superior Double Room accommodates up to 2 guests and has a 160 × 200 cm bed and a bathroom with shower. The Premium Double Room also accommodates up to 2 guests and includes a 160 × 200 cm bed, a bathroom with bath and a mini-fridge. The Family Room accommodates up to 3 guests with one double bed and one single bed, a bathroom with shower and a mini-fridge.
  • What facilities are included in every OVYO room?
    Every OVYO room includes premium bedding, enhanced sound insulation, individually controlled air conditioning, high-speed Wi-Fi, a Smart TV, coffee machine, electronic safe, hairdryer and magnifying mirror.
  • Do you provide baby cots?
    Yes. Subject to availability, a baby cot can be provided for €7 per night. We recommend requesting it when making your booking.
  • Are pets allowed at OVYO?
    No. Pets are not accepted at OVYO in order to preserve the calm environment and sleep-focused experience of the hotel.
  • What time is breakfast served?
    OVYO's breakfast buffet is served from 6:45 am and includes continental and Mediterranean-inspired options with fresh and locally sourced products.
  • Can someone who is not staying at the hotel join me for breakfast?
    Yes. The OVYO breakfast buffet is also available to external guests, subject to availability. Please contact reception if you would like someone to join you for breakfast.
  • Does OVYO have a meeting room?
    Yes. OVYO has a meeting and seminar space in Toulouse city centre that can accommodate up to 15 seated guests. For availability and a personalised quote, contact our commercial team at commercial@ovyo-hotel.com.
  • Does the hotel have secure bicycle storage?
    Yes. OVYO provides secure bicycle storage for hotel guests at no additional charge. Simply speak to reception when you arrive with your bicycle.
  • Can OVYO arrange a private transfer to or from Toulouse Airport?
    Yes. OVYO can arrange a private airport transfer with a driver between Toulouse-Blagnac Airport and the hotel for €38 each way. Please contact the hotel in advance to arrange your transfer.
  • What are the check-in and check-out times?
    Check-in is available from 3:00 pm and check-out is before 11:00 am. Early check-in and late check-out may be available depending on availability and can be requested from reception.
  • Can I cancel or change my booking?
    Cancellation and amendment conditions depend on the rate selected when booking. Please refer to the conditions shown in your booking confirmation. If you are unsure, our reception team is available 24/7 to check your reservation conditions with you.
  • Can the hotel recommend restaurants and things to do in Toulouse?
    Yes. Our team is happy to recommend restaurants, bars, sightseeing, local addresses and activities in Toulouse, and can also assist with restaurant bookings and taxis.
  • I have a special request before my stay. How can I contact OVYO?
    Contact us by telephone on +33 5 34 56 49 82 or by email at contact@ovyo-hotel.com. Our reception team is available 24/7 and will do its best to assist with your request.